RETURNS + EXCHANGES
All handmade or consignment items are FINAL SALES. This includes - but is not limited to - tees, tumblers, accessories, jewelry, décor, etc.
Due to most of our gift selection being handmade by various local small businesses, we are unable to accept returns or issue refunds on ANY handmade or consignment items. If you have any discrepancies with your item(s), I will be more than happy to introduce you to the vendor who made the item. Lilly Creek Boutique is NOT responsible for any discrepancies with your handmade items.
If for any reason you do not love your purchase, you may return the item in its original condition within 14 BUSINESS DAYS (business days that we are open, which is Tues-Sat) PLEASE NOTE: This is calculated from the day mail is received via tracking updates OR from day you purchased if in store, not the day you pick up.
Returns are for STORE CREDIT ONLY, less the shipping costs as all shipping costs are non-refundable. Please read below to make sure your items match the conditions of which to be able to return your item(s).
Merchandise MUST be returned in its original condition (UNWORN, UNWASHED, UNALTERED) with ALL TAGS ATTACHED (NO EXCEPTIONS!) Items sent back with make up, stains, deodorant stains, pet hair, damage, cuts from self-attempted sewing/fixing, washed, or with smoke smell will NOT be accepted. RECEIPTS ARE REQUIRED FOR RETURNS - we MUST have a receipt or purchase ID # in order to process your return.
***ALL SALE ITEMS AND ALL ACCESSORIES, HATS, DRINKWARE, BATH + BODY PRODUCTS, MAKEUP, CANDLES, DETERGENTS + SUCH ARE FINAL SALE.***
If you have read the return policy in its entirely and are still unsure if your item is eligible, please email firstname.lastname@example.org or call 229-309-4008 with any questions! If you are local, please bring your item in store with your RECEIPT so we can look up your purchase for processing your return in store!
WE RESERVE THE RIGHTS TO REFUSE ANY RETURNS RECEIVED 14 DAYS AFTER THE POST MARKED DELIVERY DATE OR IF WE DETERMINE THAT THE MERCHANDISE DOES NOT MEET OUR RETURN POLICY. SO PLEASE BE SURE TO READ THE POLICY IN ITS ENTIRETY.
WE ARE NOT RESPONSIBLE FOR ANY LOST/DAMAGED RETURN PACKAGES. WE ARE NOT RESPONSIBLE FOR PACKAGES THAT WERE DELIVERED TO THE WRONG ADDRESS IF THE ADDRESS LISTED ON OUR LABEL WAS CORRECT. WE ARE NOT RESPONSIBLE FOR THEFT ONCE THE PACKAGE HAS LEFT OUR STORE AND TRACKING SHOWS IT. YOU MUST CONTACT YOUR LOCAL POSTAL CARRIER FOR THEIR MISTAKE. WE CAN ASSIST, BUT ARE NOT RESPONSIBLE. CLAIMS MUST BE FILED WITH THE CARRIER IF THE CARRIER IS AT FAULT, WHICH USUALLY IS A 30 DAY REQUIRED WAITING PERIOD.
*Packages that have been returned to us a "UNDELIVERABLE" are subject to re-shipping at buyer's expense and initial shipping charges are non-refundable.*
DAMAGED, DEFECTIVE, OR WRONG ITEM(S):
We inspect and sign for all items that go out since we are a small business and want to ensure quality control. However, should you receive a damaged, defective or wrong item(s), please contact us within 48 hours of receiving your items at email@example.com so that we can fix the issue! If the item is damaged, YOU MUST SEND PHOTOS WITHIN *****2***** DAYS OF THE ITEM BEING RECEIVED FOR US TO ACCEPT.
Any other questions? Please email us at SHOPLILLYCREEK@GMAIL.COM and we will do our best to answer your questions within 24 hours during our regular business hours of Tues-Fri 10am-6pm and Sat 10am-2pm. Please remember management employees with email access may not be available between Sat-Mon so please be patient with us during those times. Thank you!
ALL CUSTOM ORDERS MUST BE PREPAID -- otherwise your item(s) will NOT be made. Invoice MUST be paid within 24 hours for orders to be submitted.
All custom orders have a minimum turnaround time of 7 BUSINESS DAYS unless otherwise stated. We are generally able to complete orders in a shorter time period, but it depends on the item in question and the vendor making it. Please understand that most of our vendors are running their small businesses outside of our store as well and may have other orders ahead of yours. If we are still within our specified TAT, please refrain from messaging us on order updates. Many of our vendors also have full-time employment and strive to complete orders as quickly as they can.
Changes made AFTER your order is completed when the item is satisfactory or not damaged may result in you being charged for a second item. My vendors work hard to make their items and custom items are specially designs and thoroughly discussed before being made. Any changes made afterward are susceptible to being charged for, depending on the vendor.
If you order directly from one of our vendors and opt to pay in store, that is between you and the maker. Any items ordered directly through us must be prepaid before we submit the order.
WE WILL NOT HOLD ITEMS FOR ANYONE.
Since everything is in stock on our website -- including listings for custom orders - please order online or comment your email to receive an invoice! Invoices must be paid withing 24hours. Do not comment or message any members of our team to hold items for you. There are no exceptions.
We do offer local pickup on all orders. Orders placed through our website gives you the option to PAY-AT-PICKUP, which is only valid until the FOLLOWING DAY at closing. Any orders that have not been picked up by 6:00pm the next business, your order will be canceled and this feature will not be available for your future purchases. This is a modification to our NO HOLDS policy, as this is more of a guarantee that you will pay and pick up your items.